Medical Representative FAQ's

Q. Does this service breach the Medicine's Australia Code of Conduct?

A. No, Appointment Maker in no way breaches any part of the Medicines Australia Code of Conduct. Appointment Maker complies with all aspects of the Code and ensures companies an ethical process by which to conduct appointment making.

Appointment Maker is free.

Q. What are the advantages for Medical Representatives using this system?

A. Appointment Maker will make you more time effective.

It will allow you to book all your appointments online without having to visit a single clinic. This will save hours of unproductive time, therefore saving your company money.
It will provide direct access to medical clinics on your territory, enabling you to liaise with them via the site.
The system will allow many search options for you. For example you will be able to search for available appointments in a certain postcode or date range.
It provides you with a back up of your diary.
Appointmentmaker will facilitate a fairer system for all.

Q. Is this an easy website to use?

A. The system is set up in an easy to understand, user friendly windows based format.

Q. What does it cost to use this system?

A. This service is free.

Q. Will other companies be able to access my details?

A. No, your details are password protected and encrypted to maintain the privacy of your information.

Q. What happens if my appointment is cancelled by a clinic?

A. You will receive an email notifying you of the cancellation..

Q. Am I required to confirm appointments?

A. The system will notify you of any pending appointments (1 week prior) when you login. You are required to confirm/cancel each appointment.

Q. What if I fail to confirm an appointment?

A. If you fail to confirm an appointment before the 48 hour deadline of the appointment time, the system will notify you that it has been cancelled and will notify other reps on a waiting list of the new availability.

Q. What if all available appointments with a particular doctor are taken?

A. Appointmentmaker allows you to register on a waiting list. If someone cancels their appointment or a clinic allocates new availability, the system will notify you and any other representatives on the waiting list. Short notice appointments (cancellations) are free.

Q. Is there anything to prevent a Representative making multiple appointments with an individual doctor, preventing others from making appointments?

A. Security protection via passwords will prevent this problem. When you register with Appointmentmaker, you must provide details of your employment. This information is verified and checked by Appointmentmaker. The system will only allow one appointment at a time with each doctor. Once each appointment has been completed, the system allows you to book your next. As per terms and conditions.

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